This Privacy Policy explains how we collect, use, and protect your information when you opt in to receive SMS (text message) notifications regarding the status of your repair service.

1. Information We Collect

When you opt in to receive SMS notifications, we may collect the following information:

• Your mobile phone number

• Your name (if provided)

• Repair service details (e.g., service request number, repair status updates)

• Communication preferences and history related to SMS messages

2. How We Use Your Information

We use your information solely for purposes related to your repair service, including:

• Sending updates about the status of your repair

• Notifying you when your item is ready for pickup or delivery

• Communicating important service-related alerts or delays

• Responding to your inquiries or support requests

3. Consent to Receive SMS Messages

By providing your mobile number and opting in, you consent to receive SMS notifications related to your repair service. Message frequency may vary depending on the status of your repair.

4. Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying:

• STOP to unsubscribe

• HELP for assistance

Once you opt out, you will no longer receive SMS notifications unless you re-enroll.

5. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes.
Your information may only be shared with:

• Service providers who assist in delivering SMS notifications (e.g., messaging platforms)

• Legal authorities if required by law or to protect our rights

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

7. Data Retention

We retain your information only as long as necessary to:

• Provide SMS notifications

• Maintain service records

• Comply with legal obligations

8. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.